The ideal candidate will have a strong knowledge of the principles of public administration including management, organizational analysis, budgets, policies, and human resources. This individual will have experience working in areas inclusive of budget, accounting, managing complex business processes, developing department-wide policies and procedures, and contracts for service development and administration in a dynamic work environment. This individual will have strategic decision-making abilities, a strong knowledge of formulating and interpreting departmental and organizational policies and programs, excellent leadership, communication, organizational and problems solving skills, and the ability to compile and analyze complex data. The ideal candidate will also have the ability to build and manage strong relationships internally and externally; and should have experience supervising and training others.
This position is located within the Youth, Parks and Community Enrichment Department with responsibilities in the areas of fiscal and budget management, grant writing, marketing, and human resources. Additionally, responsibilities include supervising a team of professional, technical, and clerical staff as well as serving as the lead support for Youth, Parks, and Community Enrichment and the Parks and Community Enrichment Commission. Additional duties consist of, but are not limited to, reviewing, and updating department policies and procedures, collecting, and reporting performance measures, and implementing audit recommendations.
Under limited direction, a Support Services Manager organizes and coordinates regulatory processes for a departmental operation; directs a broad range of centralized administrative services; oversees staff assigned to support appointed Boards and Commissions; and supervises subordinate staff assigned to the section.
This management level classification may be populated with multiple incumbents who exercise a broad range of authority over centralized administrative services including human resources/personnel functions, fiscal analyses, or resource development and management critical to the department’s mission. This class requires work beyond typical administrative work involving budget, purchasing, or personnel support. Incumbents must demonstrate knowledge of regulatory service requirements, and lead in delivery of such service. Support Services Manager is distinguished from the next lower class of Administrative Officer in that the Support Services Manager is responsible for all administrative services for a department.
SUPERVISION RECEIVED AND EXERCISED
Limited direction is provided by a department head, or division manager on specific assignments. Responsibilities include direct supervision over professional, technical, and clerical staff. Supervision on a regular basis of three or more assigned staff positions is required to hold this classification.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Serves as principal staff contact in support of an appointed Board or Commission; oversees agenda preparation, hearing schedules, notices, and disseminates final decisions.
- Drafts procedures and methodologies within compliance requirements; interprets and applies existing policies to actual situations; coordinates development of work plans, meets with staff to identify and resolve problems, assigns work activities, and evaluates work products; develops and maintains informational and statistical reports regarding departmental performance, goal attainment, and service levels.
- Manages administrative functions including budget preparation, financial analysis and management, contract administration, personnel administration, and space utilization.
- Confers with department heads, division chiefs, members of professional staff and other officials on programs and regulations, administrative procedures, Board or Commission rules or practices, and departmental policies; maintains effective working relationships with internal and external customers including other City departments, appointed officials, administrative law judges, and outside agencies involved in the department’s activities; conducts customer service audits and delivers customer service training.
- Represents the department in a variety of meetings involving administrative services or regulatory requirements.
- Works with vendors and suppliers to identify and order major equipment and furniture; researches and recommends software and equipment upgrades, telephone system improvements.
- Provides exceptional customer service to those contacted in the course of work.
- Other related duties may also be performed; not all duties listed are necessarily performed by each individual holding this classification.
- Functions and missions of publicly appointed Boards or Commissions.
- Principles and practices of public administration, governmental budgeting, personnel administration, and procurement methods.
- Methods and practices of modern office management.
- Advanced principles and methods of analysis including statistical analysis.
- Research techniques, methods, and procedures.
- Applicable Federal, State, and local laws and regulations.
- Principles and practices of supervision.
- Collecting and analyzing large volumes of data; reaching a conclusion supported by research.
- Preparing technical or analytical reports.
- Building a consensus among parties with competing or conflicting interests.
- Use of computers, computer applications, and software.
- Managing multiple tasks and deadlines.
- Supervising and motivating employees and generating department-wide cooperation in support of strategic goals and plans.
- Interpret and apply regulatory practices, rules, and policies to actual situations.
- Present ideas effectively, orally and in writing.
- Establish and maintain effective working relationships with regulators, elected officials, government agencies, and the business community.
- Meet deadlines in a highly political environment.
- Effectively plan, develop, and implement a comprehensive staff services unit.
- Manage highly complex subject matter.
- Analyze complex fiscal and administrative problems and make sound policy and procedural recommendations.
- Exercise administrative supervision and direction over professional, technical, and clerical staff.
EXPERIENCE AND EDUCATION
Six years of professional level project management experience or highly responsible, professional level administrative and analytical experience, two years of which must have been in a supervisory capacity.
Graduation from an accredited four-year college or university with major coursework in business or public administration or a closely related field.
A post-graduate degree may substitute for one year of the required professional level project management or administrative/analytical experience.
PROOF OF EDUCATION
Proof of education such as, but not limited to, university/college transcripts and degrees must be submitted to the City of Sacramento Employment Office as an attachment(s) to the online application, faxed to (916) 596-1556, or emailed to firstname.lastname@example.org by the final filing deadline. If submitting via fax/email, please include your name and Job # 001834-20-YPCE on your documents. Unofficial documents and/or copies are acceptable. Important note: Applications will be rejected without proof of education.
An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. This evaluation must be submitted by the final filing deadline.
Special Selection Criteria:
Some positions in this classification may require additional knowledge and experience in the following:
• Auditing principles.
• Basic methods of statistical analysis.
• Procurement, contracting, or grant writing.
Possession of a valid California Class C Driver License at the time of appointment. Individuals who do not meet this requirement due to physical disability will be reviewed on a case-by-case basis.