Vice President, Customer Programs and Services
Nicole Howard is vice president of Customer Programs and Services at Southern California Edison, one of the nation’s largest electric utilities. She is responsible for leading SCE’s transportation electrification, building electrification, energy efficiency, demand response and clean self-generation program portfolios as well as customer strategy, marketing, e-commerce and strategic alliance functions.
Previously, Howard was the chief customer officer for the Sacramento Municipal Utility District (SMUD), overseeing customer retail strategy, customer operations, key account services, marketing and community relations, corporate communications, retail products and advanced energy solutions. Howard began her career at SMUD as a customer service representative in their call center and advanced through roles with increasing responsibilities in various areas before assuming executive roles in customer service.
Howard has a Bachelor of Arts from the University of California, Berkeley, and a master’s in public administration from California State University, Dominguez Hills.